Refund & Cancellation Policy

Last updated: August 2026

Because every storybook is personalized specifically for your child, we handle refunds a little differently than a typical store — but we stand behind the quality of what we deliver.

Our guarantee: if the illustration quality isn't right, or your book arrives damaged, we'll redo or replace it free of charge.

Cancellations

You can cancel and receive a full refund within 24 hours of placing your order, as long as illustration work hasn't started yet. After illustration begins, the order can no longer be cancelled since it's already personalized for your child.

Print quality issues

If your book arrives with a printing defect, damaged pages, or binding issue, contact us within 7 days of delivery with photos of the issue, and we'll send a replacement at no cost.

Illustration quality issues

If you're not happy with how the illustrations turned out, let us know within 7 days of delivery. We'll review it and offer a free redo where reasonable.

What isn't covered

Change of mind after illustration has already started
Incorrect details (name, spelling, address) submitted by the customer at checkout — please double check before paying
Delays caused by courier partners once the package has shipped

How to request a refund or redo

Email hello.tuckedintales@gmail.com with your order details and the issue — we'll get back to you within 48 hours.